FAQs

  • Our cookies are baked fresh throughout the day and are best enjoyed as soon as possible.

    Store cookies in an airtight container for a few days, or freeze them for longer storage.

    For that warm, gooey Cookie Fix experience, wrap a cookie loosely in a slightly damp paper towel and microwave for approximately 10 seconds. Thaw frozen cookies before warming.

    Because our cookies contain no preservatives, we recommend enjoying them within two days for the best freshness and texture.

  • Cookie Fix bakes with nut, wheat, soy, egg, sea salt (shellfish) and dairy products on the premises. We strongly caution individuals with severe nut, wheat, soy, egg, sea salt(shellfish), and dairy products against consuming our products. Before placing your order, inform your consultant if anyone in your party has an allergy.

    Cookie Fix does not sell  certified gluten-free cookies.

  • Yes! We ship Frozen Dough To Go nationwide year-round, with occasional holiday shipping adjustments and scheduled blackouts.

    Fresh baked cookies are available for nationwide shipping seasonally during the cooler months.

    Frozen dough ships Mondays and Tuesdays, while fresh baked cookies ship Tuesdays only.

    The ordering cutoff for all shipped products is 5:00 AM Central Time on the day of shipment.

    Visit our Nationwide Shipping page to place an order, or see Shipping & Returns for additional details.

  • Fresh is always better! We recommend scheduling your pickup for the day you plan to serve or enjoy your cookies.

    For special occasions, larger orders, or items requiring advance preparation, please place your order ahead of time. Availability varies by location and pickup date.

  • Frozen Dough To Go should be kept frozen until you're ready to bake. For the best quality, use your dough by the best-by date printed on the package.

    Visit our Bake at Home page for baking instructions and tips.

  • Ready for your Cookie Fix?

    Visit our Order Now page to select your location and place an order for pickup or delivery.

    For nationwide shipping, visit our Nationwide Shipping page.

    Product availability varies by location, season, and selected pickup date.

  • For fresh baked cookies, we recommend using a sturdy, airtight container or one of our Cookie Fix cookie tins.

    For Frozen Dough To Go, use a cooler with ice or frozen gel packs to keep the dough cold during travel. This is especially important for longer trips.

    Keep frozen dough properly chilled and return it to the freezer as soon as possible.

  • Due to the perishable nature of our products, we do not accept returns on baked cookies or Frozen Dough To Go.

    If there's a problem with a shipped order, please email shipping@cookiefix.com.

    For in-store purchases or pickup orders, contact your Cookie Fix bakery directly.

    Visit our Shipping, Returns & Pickup Policies page for more information.

  • Pickup Orders: Please call your Cookie Fix bakery directly for assistance with your order.

    Shipped Orders: Shipping addresses can be updated and order notes can be added before shipment. Order quantities cannot be changed after an order is placed.

    Once an order has shipped, no changes can be made.

    For shipping assistance, email shipping@cookiefix.com as soon as possible.

  • Our online shipping system allows one shipping address per order.

    If you're sending Cookie Fix to more than 10 addresses, please email shipping@cookiefix.com. Our shipping team will be happy to assist you.