Shipping, Returns, & Pickup Policies

In-Store Purchases

We want every Cookie Fix customer to be happy with their purchase!

If something isn't right with an in-store purchase, please contact the Cookie Fix bakery where you made your purchase as soon as possible.

Our team will review your concern and help determine an appropriate resolution based on the circumstances.

Cookie Fix does not accept returns on baked goods, frozen dough, or merchandise.

Unclaimed Pickup Orders

If an order is not picked up, the original payment will still be charged.

Orders that remain unclaimed for two days will be discarded.

If you would like your order at a later date, a new order and payment will be required.

Questions About an In-Store Purchase or Pickup?

Please contact your Cookie Fix bakery directly for assistance.

Frozen Dough To Go — Year-Round Shipping

Frozen Dough To Go is available for nationwide shipping year-round, except during holiday shipping adjustments or scheduled shipping blackouts.

Frozen dough orders ship on Mondays and Tuesdays only. Orders are scheduled for the next available shipping date, subject to the ordering cutoff.

Fresh Baked Cookies — Seasonal Shipping (~October-March)

Fresh baked cookies are available for nationwide shipping during the cooler months only to help maintain their freshness and quality during transit.

Fresh baked cookie orders ship on Tuesdays only, when seasonal shipping is available.

Ordering Cutoff

The ordering cutoff for all shipped products is 5:00 AM Central Time on the day of shipment.

Orders placed after the cutoff will be scheduled for the next eligible shipping date.

Holiday Shipping & Blackout Dates

Shipping schedules may change during holidays, periods of high demand, or scheduled shipping blackouts.

Please plan ahead when ordering for gifts or special occasions.

Shipping Methods

Cookie Fix ships nationwide through UPS.

To help maintain product freshness and quality, orders must be shipped using a delivery method that reaches the destination within two days or less.

If UPS Ground cannot reach your destination within two days, an expedited shipping option may be required.

Shipping Restrictions

• We do not ship to PO boxes.

• International shipping is not available.

• Shipping availability depends on your destination, product availability, and scheduled shipping dates.

Tracking Your Order

Tracking information will be emailed to the address provided at checkout when your order is processed for shipment.

Please monitor your tracking information and make arrangements for someone to receive your package promptly.

Shipping to Multiple Addresses

Each online order can be shipped to one address.

For orders shipping to more than 10 addresses, please contact shipping@cookiefix.com for assistance.

Can I Make Changes to My Order?

Shipping address changes and order notes can be added before your order ships.

Order quantities cannot be changed after an order is placed.

If you need to update your shipping address or add an order note, please contact our shipping team as soon as possible at shipping@cookiefix.com.

Once your order has shipped, no changes can be made.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order. Cookie Fix cannot change the delivery address once your package has shipped.

Shipping Delays

Once your package leaves Cookie Fix, delivery is handled by UPS.

Weather, carrier disruptions, and other circumstances outside our control may affect delivery times. Shipping dates and estimated delivery dates are not guaranteed.

Damaged, Missing, or Incorrect Orders

If your shipment arrives damaged, is missing an item, or is otherwise incorrect, please contact shipping@cookiefix.com as soon as possible.

Include your order number, a description of the issue, and photos when applicable so our shipping team can review your concern.

Do You Accept Returns?

Due to the perishable nature of our products, Cookie Fix does not accept returns on shipped fresh baked cookies or Frozen Dough To Go.

What If There's a Problem With My Shipment?

We want every Cookie Fix customer to be happy with their order!

If something isn't right with your shipped order, please email shipping@cookiefix.com with your order number and details about the issue.

Our shipping team will review your concern and determine the appropriate next steps.

Please note that shipping delays and delivery issues caused by UPS, weather, or other circumstances outside our control may affect product freshness and delivery timing.

When Your Frozen Dough Arrives

Open your package immediately upon delivery and check your frozen dough.

Your dough should arrive frozen, partially frozen, or cold to the touch.

If your dough is no longer cold or arrives at room temperature, do not bake or consume it. Discard the dough.

Please contact shipping@cookiefix.com if your dough arrives warm.

If your dough arrives cold and in acceptable condition, place it in the freezer promptly.

Dry Ice Safety

Your shipment may contain dry ice. Please use caution when opening your package.

• Never handle dry ice with bare hands.

• Use protective gloves when handling remaining dry ice.

• Keep dry ice away from children and pets.

• Do not place dry ice in an airtight container.

Frozen Dough Storage & Baking

Store your Frozen Dough To Go in the freezer until you're ready to bake.

Cookie Fix frozen dough contains raw eggs and flour and should never be eaten raw.

Follow the baking instructions and ingredient information printed on your frozen dough packaging.

For additional baking tips, visit our Bake at Home page.

Sending Frozen Dough as a Gift

If you're shipping frozen dough as a gift, please let the recipient know when to expect their package.

Someone should be available to receive the delivery and place the dough in the freezer promptly.

Enjoying Your Fresh Baked Cookies

Our cookies are baked fresh for shipping and are best enjoyed as soon as possible after delivery.

Storing Your Cookies

Keep your cookies in an airtight container to maintain freshness.

For longer storage, freeze cookies in an airtight container until you're ready to enjoy them.

Warming Your Cookies

For that warm, gooey Cookie Fix experience, wrap your cookie loosely in a slightly damp paper towel and microwave for approximately 10 seconds.

If your cookie is frozen, allow it to thaw before warming.

Enjoy!